NEED TO PAY BILLS?
For each new vendor to whom you are paying a bill, you must bring in the original portion of the bill that has the account number on it. This way we know that we are entering all of the information correctly. Once you have paid a particular bill, the bill payment system will hold that information, and you will be able to use a substitute form as long as you know what the account number is.
We do not require you to set up in our system to do a Bill Payment. However, we recommend filling out a signature card when you come in to pay the bill and asking the teller to run the payment through your account in our system which is separate from the Fidelity Express bill payment system. This helps us to find out information such as to when you paid a bill, etc much more easily.
We recommend contacting Fidelity Express at 800.621.8030. If you need support, please click Fidelity Support
We offer bill payment services for retailers that include electric, gas, mobile phones, cable/internet, credit cards, store cards, tax bills, and more. To see if we pay a particular vendor/biller click here
The fee varies by vendor but the fee is typically $1.50 per bill.
On average it should take 2-3 business days to post to a vendor.